Warranty & Returns

 

Refurbished Desktop Computer

3 Month Standard Warranty - 1 Year warranty upgrade available. From purchase date. Covers system hardware for the warranty term. Warranty is performed in house by CD Computers.

Refurbished Laptop Computer

3 Month Standard Warranty – 1 Year warranty upgrade available. From purchase date. Covers system hardware for the warranty term. Warranty is performed in house by CD Computers.

New Desktop Computers 1 Year Warranty. From purchase date. Hardware Warranty from the manufacturer (ie. Acer, HP, etc) of the computer. If the system cannot be fixed in house CD Computers will back up your user data and ship it to the computer manufacturer. When the system is returned we will do a full system setup and integrate your user data.
New Laptop Computers

1 Year Warranty. From purchase date. Hardware Warranty from the manufacturer (ie. Acer, HP, etc) of the computer. If the system cannot be fixed in house CD Computers will back up your user data and ship it to the computer manufacturer. When the system is returned we will do a full system setup and integrate your user data.

Laptop Power Supplies Power supplies come with a 3 month hardware warranty. Must be accompanied with original receipt. Warranty void if any physical damage.
Service Work

All in store technical services come with a 30 – day limited warranty. If your system displays the same symptoms within 30 days of any cleanup you can bring it in and have it looked at by your original technician for no extra charge.

Cell Phones & iPad Digitizer / LCD Panles

Parts come with a 30 day replacement warranty. If they do not function within the 30 day period they will be replaced. All replacements are done at the discretion of CD Computers. Longer warranties are not provided, warranty is not up-gradable.

Hardware

Hard Drives - 1 Year Limited Warranty RAM - 1 Year Limited Warranty LED Panel - 1 Year Limited Warranty All hardware replaced by CD Computers comes with a 30-day limited warranty on labour.

Returns - Toys, Rockets, Models

Subject to the following Terms and Conditions, you may return any regularly stocked product, with original receipt within 14 days from date of invoice for a refund or credit to an alternative purchase:
  • Special Order, Discontinued and Clearance/Stock Reduction items cannot be returned. All sales on these products are final.
  • All items being returned must be in new condition, remain unused, and must be in original packaging. Once an item has been used we will not accept a return for any reason inluding potential warranty concerns. Some items are subject to special conditions, please see below:
  • The original manufacturer, not CD Computers, is responsible for all manufacturing defects and liabilities in their product.
If you receive a product that is damaged or thought to be defective out of the package, bring it to us before putting it into service and we can help determine if a manufacturer's defect does exist. CD Computers will repair or replace the item at our discretion based on standard practices that each manufacturer sets forth. Pleae be aware that items of a technical nature such as electronics and engines are serviced or warrantied only by an authorized service center and many have to be sent away for evaluation or repair. As a courtesy to the customer, if, within 14 days of purchase, a warrantied problem is encountered after the item is put into service and has been subject to normal use, we will contact the manufacturer on your behalf and do our best to resolve the problem. We will not simply replace the item as the manufacturer may choose to repair your item and return it to us. After 14 days from the date of invoice or instances where the item has been misused or modified in any way other than that intented by the original manufacturer you will need to contact them directly for warranty service.
Missing Parts If you find a part missing from your product please contact us within 14 days from the date of invoice. On your behalf we will contact the manufacturer to obtain a replacment item or, at our discretion, choose to replace the item from our existing inventory. We strictly adhere to a "No Tamper" policy which means we will not remove a component from a product to address a warranty or missing part concerns. This ensures you as the customer always get a factory new condition product from CD Computers.
Special Conditions Certain items cannot be returned once opened for any reason. This inludes Software, Glue, Paint, Batteries, Glow Plugs, Plastic Models, Rocket Engines/Igniters, Science or Activity kits. Items such as servos, other electronics or engines that have been mounted are considered used and non-returnable.

Returns


All returns must be made within 7 days of invoice and be accompanied by a receipt. Unopened Packages - Full Refund. Opened packages - 20% Restocking Fee. No returns on Desktops, Laptops or opened Software.